Unrivalled Farm Support
At Farm Solutions, exceptional customer support is at the heart of everything we do. We understand that modern farming relies heavily on accurate records, reliable software, and immediate access to help when it is needed most. That is why we pride ourselves on delivering practical, knowledgeable, and personal support for every user of our farm management suite.
All users benefit from our annual Support & Upgrade Contract, giving you access to comprehensive telephone and email support from experienced staff who understand both farming and technology. Our support is designed around the realities of farm life, which is why we also provide out-of-hours assistance whenever possible.
Our business depends on the continued success of the farmers who use our systems year after year — and that means you matter to us. We are committed to keeping support costs affordable while still offering a high level of service. Our dedicated support team is available by phone from 8am until 8pm, 7 days a week, ensuring help is always close at hand when you need it most. Outside these hours, messages are monitored regularly and responded to as quickly as possible.
Importantly, our help line is the very same number as our sales line. We believe existing customers deserve the same level of attention and importance as new enquiries, and we are proud of the long-term relationships we build with our farming customers.
Enhanced Support Service
For customers who require additional peace of mind, we also offer an Enhanced Support Service designed to protect your data, systems, and day-to-day operations.
This service includes:
- Automated monthly backups of your Farm Program and selected folders to our secure servers, helping safeguard your business-critical information in the event of hardware failure, theft, or other unforeseen problems.
- Regular checks of your computer’s firewall, antivirus, and anti-malware protection to help maintain system security.
- Support for your wider computer and email systems — whether you use Mac or PC, Android or iPhone. In many cases, instead of calling a computer technician, you can simply call us.
As part of this monthly service, we also carry out:
* ScotEID and CTS audits, helping ensure your records accurately match those held by the relevant authorities.
* Internal program audits to confirm that movement records and livestock numbers correctly reconcile with your current sheep and cattle stock levels.
This proactive approach provides reassurance that your records remain accurate, compliant, and fully up to date.
Support Features
- Out-of-Hours Support
- Personal One-to-One Expert Assistance
- Built-In Video Help
- Integrated Onboard Messaging System
- Remote Technical Assistance
- Software Updates & Improvements
Personal Support You Can Rely On
We believe support should be personal. When you contact Farm Solutions, you speak directly with knowledgeable people who understand farming, livestock records, and the pressures of running a modern agricultural business.
That is why we provide:
One-to-One Personal Expert Support
Available 12 hours a day, 7 days a week.
Our aim is simple — to keep your farm software running smoothly so you can focus on running your farm.